– To ideate, develop, set up and execute the Collection Organization of the Business Loans/LAP given by the company
– Products under coverage would include business loans, secured loans, supply chain financing etc.
– The role would span across automated robo collection, tele collections and physical collections.
– Develop the strategy for the optimal mix of in-house and outsourced resources.
– Hands-on management of the entire team to ensure the achievement of collection targets.
– To build next-generation capabilities by harnessing the multiplier impact of analytics, eclectic information sources and technology.
– Play an activist role in increasing the analytics and technology intensity of the business.
– Ensure strict adherence to processes and control measures, and to regulatory requirements. Successful completion of internal/external audits.
– Ensure Customer centricity – ensure adherence to COC, conduct RCA of collection related complaints and work continuously to minimize them.